First 90 days B2B CMO [Guide]

In this guide, I’m going to share with you 11 steps to take in the first 90 days of your cadence if you join a B2B company with a high ACV product as a new CMO.

Let’s review the steps one by one.

11 Steps CMO Guide © B2B Marketing World with the Courtesy of Fullfunel

Align with executives and sales on the following 4 topics:

• Targets (and analyzing the data to see if these targets are realistic)
• Challenges we are currently facing in achieving these goals
• Marketing role in the organization & expectations
• Metrics to measure marketing efficiency

Few points here.

You need to have an honest conversation with executives about expectations from marketing and the role of marketing and current challenges.

For example:

• Your product is unknown, and nobody wants to buy it
• Prospects don’t understand product value
• Sales don’t understand the buyer’s journey and needs, etc.

Both senior leadership, sales, and marketing should accept them and create programs to solve the challenges.

Next, just because a company raised money doesn’t mean you can set up unrealistic goals.

Having more budget ≠ generating more revenue if the company challenges from the previous step were not solved, and your company doesn’t have proven marketing frameworks.

Next, metrics.

Demand or brand activities can’t be measured by sales opportunities or CAC.

Hence, I recommend holistically looking at marketing-sourced revenue, sales pipeline velocity, and budget spent to calculate marketing ROI.

We cover B2B Marketing reporting in detail in the GTM strategy guide.

Run a revenue analysis to figure out:

• What geo markets generate the highest revenue, where is the highest ACV, win rate, and where is the sales cycle shorter
• The same analysis for market segments
• Defining key clients in these segments

The third step is to run in-depth interviews with selected clients to figure out the following:

• What’s the value they are getting from our product, and how do they see it’s different from the competition?
• What triggered their buying process?
• How were they searching for our product, and who was involved in the decision-making process?
• What channels do they use?
• What questions and concerns do they have when evaluating different vendors?

These questions are crucial to understanding the buyer journey and aligning your marketing and sales with it.

And other questions to understand better the buying process.

Next, sit down with sales and discuss the following:

• Challenges and bottlenecks they are currently facing in the prospecting and sales processes,
• What kind of help do they expect from marketing
• Defining the days for the regular pipeline review
• Analyzing recent won and lost deals

After your sales meetings, start alignment with the marketing team over these topics:

• Challenges and bottlenecks they are currently facing in awareness, demand gen, and demand capturing campaigns
• What kind of help do they need from sales
• Auditing recent marketing campaigns and figuring out the setup of successful campaigns
• Figuring out the reasons for failed campaigns
• Evaluating skillset and career expectations
• Auditing current marketing processes and figuring out areas for improvement

The sixth step is to audit your current GTM and demand gen strategy with your marketing team, including these two steps:

• Aligning marketing activities with the buying journey to influence the full funnel with existing resources and skillset
• Highlighting the weakest full funnel stage

Your marketing plan for the next quarter needs to cover:

• Pilot, small-scoped campaigns with a detailed playbook
• Clear goals and objectives
• Leading indicators to measure campaign progress
• Tying leading indicators to revenue
• Defining a minimal tech stack for pilot campaigns

I recommend considering a few points here.

If you launch a new campaign, avoid massive launches. You do it for the first time and can easily lose trust in marketing.

Start by adding small-scoped campaigns to your regular marketing operations. When you see enough traction, operationalize it and add it to your operations.

Start with 5-6 weeks sprints, 1-2 team members, and 1 market to validate the campaign and get the market feedback fast. Almost every pilot campaign is all about learning that you can use to refine it.

For every pilot campaign, try to make a basic revenue forecast and ROI. But also make sure to add qualitative outcomes.

E.g., improved brand recognition measured by traffic from target accounts and media invites, which leads us to the next point.

Not all marketing campaigns and activities can be directly attributed to revenue, but it doesn’t mean they should be measured.

Define leading indicators and get everybody aligned.

Examples:

• ABM: # of connections with buying committee members.
• Thought leadership: # of chats about your product, brand mentions, media invites
• Awareness: # of views/clicks from target accounts

Demand gen is not about showing up consistently and sharing random content on social media.

ABM is not about making a list of accounts and sending semi-personalized emails or direct mails.

Show:

• Step-by-step plan that highlights leading indicators and targets
• Guidelines and training for sales
• Tasks, responsibilities and involvement of every team member who’ll be involved in the campaign
• Revenue forecast or sales pipeline velocity

Start presenting takeaways and learnings to sales and execs. Running marketing and sales alignment sessions on the following:

• Market segments to focus on
• ICP (Ideal customer profile), including account qualification criteria
• Value proposition hypotheses and amplifiers

The ninth step is to run a risk mitigation workshop with sales to figure out details about:

• Benefits they see from launching the campaigns
• Risks and concerns
• Run together risk mitigation ideas for the biggest concerns

Update your marketing plan with feedback:

• Update playbook and timeline
• Set up clear tasks and onboard everybody who is involved Set up tracking dashboard and stack

The real marketing and sales alignment happens not on paper but when B2B marketers jump into the trenches with sales and help with generating revenue.